ibet2 | Privacy Policy and Member Data Protection

How ibet2 Protects Your Data

Six layers of privacy protection we implement to safeguard the personal information of every ibet2 member in Malaysia

256-Bit SSL Encryption

All data transmitted between your device and ibet2 servers is protected by military-grade 256-bit SSL encryption. This means that even if your data is intercepted, it cannot be read by any party without the correct decryption key — the same standard used by leading banks in Malaysia.

Integrated Data Storage

All member personal information is stored in an integrated database system with multi-layered access controls. Only staff with specific authorisation can access this data, and every access is recorded in an audit log that is continuously monitored for anomalies.

Two-Factor Authentication (2FA)

Your ibet2 account is protected by two-factor authentication that generates a unique OTP each time you log in. Even if your password is known to someone else, they cannot access your account without the OTP sent to your registered phone number. This additional security layer is active by default.

No Data Sharing Without Consent

Ibet2 does not sell, rent, or share member personal information to third parties for marketing or commercial purposes without the member's explicit consent. Your data is only shared with payment partners and service providers bound by strict confidentiality agreements with ibet2.

Data Deletion Upon Request

Ibet2 members may request the deletion of their personal data at any time after account closure, subject to record-keeping requirements prescribed by law. Data deletion requests will be processed within 30 business days, and you will receive written confirmation once the process is complete.

Continuous Threat Monitoring

The ibet2 cybersecurity team monitors the platform infrastructure 24 hours a day, 7 days a week using AI-powered automated threat detection systems. Any suspicious activity is proactively intercepted before it can impact our members' data.

1. Introduction and Scope of This Policy

This Privacy Policy describes how ibet2 collects, uses, stores, protects, and discloses your personal information when you use our platform, website, mobile app, or any other services we offer. This document is drawn up in accordance with industry best practices and applicable data protection laws.

By registering an account or using any part of the platform ibet2, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

Note: This Privacy Policy applies to all ibet2 members in Malaysia and should be read together with Terms and Conditions our platform. Together, these two documents form the complete agreement between you and ibet2.

2. Information We Collect

Ibet2 collects various types of information to enable us to provide a safe, efficient, and personalised service to every member. The information collected falls into two main categories:

2.1 Information You Provide Directly

Registration information: Full name, date of birth, identification card number (MyKad), email address, phone number and residential address
Financial information: Bank account number, account holder name and digital wallet details used for deposits and withdrawals
Identity verification documents (KYC): Copies of your ID, bank statements, utility bills, and selfies submitted during the verification process
Support communications: Live chat transcripts, emails, and any complaints or feedback you submit to our team

2.2 Information Collected Automatically

Technical data: IP address, device type, operating system, web browser type, and screen resolution
Activity data: Pages visited, session duration, games played, total wagering amount, and in-platform transaction records
Location data: General location information based on IP address for regional verification and fraud detection purposes
Cookies and similar technologies: Session data, language preferences, and personal settings stored to enhance your user experience

3. Purpose of Use of Information

All information collected by ibet2 is used solely for legitimate and necessary purposes in the operation of our platform. Below is a summary of data usage purposes:

Information Type	Purpose of Use	Legal Basis
Registration information	Creating and managing member accounts	Contract performance
KYC Documents	Identity verification & fraud prevention	Legal obligation
Financial information	Processing deposits and withdrawals	Contract performance
Activity data	Platform improvement & analytics	Legitimate interest
Email address / phone number	Transaction & promotional notifications	Member consent
Technical data	System security & fraud detection	Legitimate interest

4. Information Sharing and Disclosure

ibet2 is fully committed to never selling or transferring member personal information to third parties for marketing purposes without your explicit consent. However, in certain limited situations, we may need to share your data with the following parties:

Payment processors: Transaction details are shared with approved payment gateway providers (such as FPX, Touch 'n Go and GrabPay) to facilitate the processing of your deposits and withdrawals
Technical service providers: Hosting companies, software providers, and cloud service providers bound by strict data processing agreements with ibet2
Legal authorities: When required by law, court order, or a regulatory authority with valid jurisdiction
Fraud investigation: In cases involving suspected fraud, money laundering, or cybercrime, relevant information may be shared with the responsible authorities

Warning: ibet2 will never ask for your password, PIN, or OTP via email, SMS, or live chat. Anyone claiming to be an ibet2 representative and requesting such sensitive information is a scammer. Please report any such incidents to our support team immediately.

5. Cookies and Tracking Technologies

Platform ibet2 uses cookies and similar tracking technologies to enhance your experience when using our website and app. Cookies are small text files stored on your device by your web browser when you visit ibet2.

5.1 Types of Cookies We Use

Essential cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled
Performance cookies: Collecting anonymous information about how you use the platform to help us improve the user experience
Functional cookies: Remembering your preferences such as language, display settings and login details for your convenience
Analytical cookies: Helps us understand platform usage patterns in aggregate without identifying individual members

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the core functionality of the ibet2 platform and your overall gaming experience.

6. Data Retention Period

Ibet2 retains member personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. In general, our data retention policy is as follows:

Active account data: Retained throughout the active account period and up to 5 years after account closure to meet audit requirements
Financial transaction records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements
KYC documents: Retained for the duration of active membership plus 5 years, or as required by regulatory obligations
Support communication logs: Retained for 2 years for reference and dispute resolution
Cookie and session data: Automatically deleted after the session ends or in accordance with your browser settings

Data Deletion: Once the specified retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to your identity. You may also request early deletion by contacting our privacy team.

7. Your Privacy Rights as a Member

As a member ibet2, you have the following rights regarding your personal data, and we are committed to respecting and facilitating the exercise of those rights:

Right of access: You have the right to request a copy of all personal data we hold about you
Right to rectification: You have the right to request the correction of any inaccurate or incomplete information
Right to erasure: You have the right to request the deletion of your personal data, subject to legal retention requirements
Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain circumstances
Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time
Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via 24/7 live chat. We will process your request within 30 business days and provide a written response detailing the action taken.

8. Data Security and Protection Measures

Ibet2 implements comprehensive technical and organisational security measures to protect member personal data from unauthorised access, loss, damage, or accidental disclosure. Among the measures we apply:

256-bit SSL/TLS encryption for all data in transit
AES-256 encryption for data stored in the database
Role-based access control (RBAC) with the principle of least privilege
Regular security audits by independent third parties
Continuous threat monitoring using a SIEM (Security Information and Event Management) system
Incident response plan that is regularly tested
Cybersecurity awareness training for all ibet2 staff

Data Breach: In the event of a data breach affecting your personal information, ibet2 will notify you within 72 hours of confirming the incident, along with details of what occurred and the steps being taken to address the situation.

9. Links to Other Sites and Third-Party Integrations

Platform ibet2 may include integrations with third-party service providers such as payment processors and licensed game providers. While we select our partners carefully, this Privacy Policy only covers data processing carried out directly by ibet2. We encourage you to read the privacy policy of each third-party provider involved in your transactions.

10. Changes to This Privacy Policy

Ibet2 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect. The "Updated" date at the top of this document will reflect the currently applicable version.

Continued use of the ibet2 platform after the effective date of any changes is considered your acceptance of the latest version of the Privacy Policy. If you disagree with any changes, please contact our team to discuss available options including account closure and withdrawal of your balance.

For any questions, concerns, or requests related to your data privacy, the support team at ibet2 available via 24/7 live chat or email at [email protected]. We are committed to responding to every inquiry transparently and responsibly.

Privacy Policy ibet2 — Your Information Is Safe Here